FAQs

Welcome to our FAQ section. Here you will find answers regarding our products, shipping, returns, and payment policies. If you cannot find the answer you are looking for, please contact us at support@ligory.store.

Orders

Q1: How do I place an order?

A: You can place an order directly through our website. Simply browse our collections, add your desired items to the cart, and proceed to our secure checkout.

Q2: Can I modify or cancel my order?

 A: Modifications or cancellations are only possible before the order has been processed for shipment. Please contact our support team immediately if you need to make changes.

Q3: How will I know if my order is confirmed?

A: You will receive an automated confirmation email immediately after successfully placing your order.

Shipping & Delivery

Q4: Where do you ship?

 A: We currently ship exclusively to customers within the United States.

Q5: What are your shipping times?

 * Handling Time: 1–3 business days (Monday – Friday).

  • Transit Time: 4–7 business days.

  • Total Estimated Delivery: 5–10 business days.

Q6: What is the shipping cost?

A: We charge a flat shipping rate of $4.99 for all orders within the United States.

Q7: How can I track my order?

A: Once your order ships, we will send a tracking number to your email. You can use this number on our Track Order page.

Returns & Refunds

Q8: What is your return policy?

A: We offer a 30-day return window. We accept returns for items that are unused, in original packaging, and in the same condition that you received them.

Q9: Who pays for return shipping?

 A: At Ligory, we offer 100% Free Returns. We provide a pre-paid return shipping label for all eligible returns. You do not have to pay for return shipping.

Q10: Are there any restocking fees?

 A: No. We do not charge any restocking fees ($0.00).

Q11: When will I receive my refund?

A: Once we receive and inspect your return, refunds are processed within 10 business days and credited back to your original payment method.

Payments

Q12: What payment methods do you accept?

 A: We accept major credit cards, including Visa, MasterCard, American Express, and Discover.

Q13: Is my payment information secure?

A: Yes. We use industry-standard SSL encryption and PCI-compliant payment processors to ensure your data is fully protected.

Business Information

Q14: What is Ligory?

A: Ligory provides high-quality pet products and essentials designed to improve the lives of pets and their owners.

Q15: How can I contact customer service?

A: You can reach us via email at support@ligory.store. We also offer Live Chat support directly on our website for immediate assistance.

Q16: What is your business address?

A: Our office is located at 1520 Military Rd, Niagara Falls, NY 14304, USA.

Contact Details